Festive Season Delivery
1. What are the cut-off dates to ensure delivery by Chinese New Year (17 Feb)?
• East Malaysia: Order by 10 Feb
• West Malaysia: Order by 12 Feb
Orders placed after these dates are subject to later delivery.
2. Shipping Destinations
We currently offer shipping within Malaysia only. However, we have both physical and online stores in Singapore, Thailand, and Vietnam. If you are located in these countries, you are welcome to visit our stores to shop in person or browse our online offerings.
3. Delivery Rate and Lead time
|
Shipping Method |
Rate |
Delivery Time |
Order Cutoff/ Eligibility |
|
Standard Shipping – West Malaysia |
RM6.00 |
1-3 working days (excluding weekends & public holidays) |
All orders must be made by 12.00PM MYT to be processed on the same working day.
Orders made after 12.00PM MYT should expect to be processed the next working day. |
|
Standard Shipping – East Malaysia |
RM20.00 |
3-5 working days (excluding weekends & public holidays) |
All orders must be made by 12.00PM MYT to be processed on the same working day.
Orders made after 12.00PM MYT should expect to be processed the next working day. |
|
Free Shipping |
Free |
WM: 1-3 working days |
Orders over RM250. All orders must be made by 12.00PM SGT to be processed on the same working day.
Orders made after 12.00PM MYT should expect to be processed the next working day. |
4. Can I choose faster shipping for last-minute gifts?
We recommend placing your order before the cut-off dates to ensure delivery. Orders placed after these dates cannot be guaranteed.
5. Who can I contact for delivery questions?
For any questions regarding your order, please reach out via our email customercare@escentials.com.my (Operating hours: 9.00AM – 5.30PM MYT Monday to Friday, Closed on Saturdays, Sundays and public holidays)or check our online store FAQ.